01
Agreement and eligibility
These Terms govern NextTeammate, a service of Nils Smith Solutions LLC, DBA NextTeammate. By creating an account, checking an acceptance box, or using the service, you agree electronically to these Terms and incorporated policies. You must be at least 18 and provide accurate, current information.
If you use NextTeammate for an organization, you represent that you may bind it. You and the organization are jointly responsible. The most recently documented written change accepted by authorized representatives controls over conflicting earlier terms; verbal changes require written confirmation.
02
Service and relationship model
NextTeammate recruits, prepares, matches, and supports independent professional teammates. The intended engagement model is described in the Teammate Agreement and remains subject to applicable law and the parties’ actual working practices; labels alone do not determine legal status. NextTeammate does not guarantee a match, uninterrupted availability, or any particular business result, revenue, savings, or level of performance.
Clients may define outcomes, priorities, deadlines, availability windows, access, review, and authority boundaries. They remain responsible for approval, publication, consequential decisions, and business use of teammate or AI-assisted work. Clients must not require unlawful, unsafe, deceptive, discriminatory, or unauthorized conduct or control work outside the agreed engagement model.
03
Subscriptions and billing
Service begins when the relationship activates. The Launch plan includes a seven-day trial and its first charge is delayed until the trial ends. A Launch client who cancels during the trial owes no subscription payment. Momentum and Scale begin with immediate payment. Thereafter subscriptions renew monthly in U.S. dollars until canceled; cancellation takes effect at the end of the current billing period and paid fees are generally non-refundable except where law requires or NextTeammate approves otherwise.
Upgrades take effect immediately with proration; downgrades begin next cycle. Clients authorize recurring charges, approved fees, charge retries, and payment-network account updates. Failed payments have a seven-day cure period before suspension. Price changes require 30 days’ notice and clients may cancel before they take effect.
Billing errors must be reported within 30 days. Where law permits, clients must contact NextTeammate and allow 30 days for resolution before a chargeback. Service may be suspended during an unresolved chargeback. NextTeammate presently does not separately charge transaction taxes or contractually shift bank foreign-exchange fees to clients.
04
Direct hiring and non-circumvention
During an assignment and for 12 months afterward, clients may not directly employ, contract with, or pay an assigned teammate, and teammates may not accept such engagement or payment, without NextTeammate’s prior written approval.
A client may request conversion at any time. If approved, a non-refundable $2,500 conversion fee must be paid before direct work begins. NextTeammate may change the fee for future requests while honoring approved conversions. Authorized client-work communication is not prohibited.
05
Content and intellectual property
Clients retain their materials and grant NextTeammate and assigned teammates a limited service-delivery license. Clients warrant they have necessary rights and lawful authority. Upon full payment, clients own deliverables created specifically for them.
NextTeammate retains its platform, software, training, templates, AI systems, processes, and pre-existing IP. Teammates retain pre-existing tools but grant clients a perpetual license to incorporated materials. The operational content license ends on deletion except for backups, required retention, audit records, and content already shared with authorized recipients.
06
Confidentiality, access, and security
Users must protect confidential information and report suspected incidents or unauthorized access within 24 hours. Raw passwords, card details, banking credentials, health records, and children’s sensitive data may not be shared through NextTeammate.
Teammates accessing client systems must use MFA, an approved password manager, least privilege, and secure delegation. At assignment end, access must be revoked immediately and client information returned or permanently deleted except where legally retained. Teammate confidentiality continues indefinitely.
07
AI use
Confidential client information may be submitted only to NextTeammate’s built-in AI, not outside AI tools. Outside tools may be used only when no confidential client information is involved. Users must review and verify AI-generated work.
Built-in providers may process confidential information only to provide the requested service and may not train general models on it. Consequential AI actions require human approval. NextTeammate may limit AI for security, compliance, outages, or suspected misuse and disclaims responsibility for decisions based on AI output.
08
Shared standards and acceptable use
The Client Standards, Teammate Standards, and Resolution Process are incorporated into these Terms. They create reciprocal expectations for respectful conduct, clear commitments, good-faith escalation, security, and fair review.
- No unlawful, fraudulent, deceptive, abusive, discriminatory, sexually exploitative, retaliatory, coercive, or harmful activity.
- No weapons-related activity, illegal drugs, gambling, adult sexual content, or political campaigning.
- No impersonation, false qualifications, account sharing, unauthorized subcontracting, malware, disruption, scraping, reverse engineering, unauthorized automation or security testing, data extraction, or bypassing access controls.
- Users are responsible for lawful instructions and materials, credential security, backups, and accurate account, billing, identity, and payout information.
- A person may decline and escalate an instruction reasonably believed to be unlawful, unsafe, deceptive, outside documented authority, or contrary to these standards without retaliation.
09
Safeguards, termination, and review
NextTeammate may apply the least disruptive reasonable response, including clarification, coaching, an improvement agreement, training, narrowed authority, workflow pause, reassignment, platform restriction, or termination. A credible safety, fraud, security, privacy, harassment, or unlawful-conduct concern may require immediate temporary safeguards while facts are reviewed. A complaint is an allegation, not a finding.
Decisions consider reliable evidence, actual or potential harm, intent or recklessness, recurrence after clear notice, cooperation, prompt self-reporting, contributing client or platform conditions, and whether remediation is practical. No automatic warning count determines an outcome.
Affected users ordinarily receive notice of the concern, a meaningful chance to respond, a written outcome, and a reconsideration path unless law, safety, confidentiality, or evidence-preservation needs require a temporary limitation. Requests for reconsideration may be emailed to hello@nextteammate.ai within 30 days. NextTeammate aims to use a different reviewer where practical and respond within 30 days.
10
Disclaimers and liability
The service is provided “as is” and “as available.” To the fullest extent permitted by law, NextTeammate disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement and does not warrant uninterrupted or error-free operation.
To the fullest extent permitted by law, aggregate liability is limited to the amount the claimant paid to or received through NextTeammate in the preceding 12 months. Non-waivable liabilities remain unaffected. Clients and teammates indemnify Nils Smith Solutions LLC for losses from unlawful conduct, agreement violations, negligence, or misuse.
11
Disputes and individual arbitration
The parties first attempt good-faith internal mediation for 30 days. Unresolved disputes go to binding individual AAA arbitration under applicable rules, generally remotely. Class, collective, and representative proceedings are waived to the fullest legal extent; there is no contractual opt-out.
Each party generally pays its legal fees and shares arbitration costs unless law, AAA rules, or the arbitrator requires otherwise. Courts remain available for urgent confidentiality, IP, or security injunctions. New York law governs.
12
General terms
NextTeammate may change features with reasonable notice when active service is materially affected and update these Terms with advance notice of material changes. Continued use constitutes acceptance unless law requires renewed consent.
NextTeammate may assign this agreement in a merger, acquisition, reorganization, or substantially-all-assets sale; users need prior written consent to assign. Invalid terms are severed; delayed enforcement is not waiver. Force majeure applies. Notices go to hello@nextteammate.ai and the user’s registered email.