01
Who we are
Nils Smith Solutions LLC, DBA NextTeammate, operates the platform. This policy explains our handling of personal information for clients, teammates, applicants, visitors, and administrators worldwide.
02
Information we collect
- Account, contact, organization, intake, communication, support, and uploaded content.
- Teammate application, training, skills, availability, identity fields, verification outcomes, address, birth date, phone, and payout information.
- Subscription, payment-status, refund, dispute, and payout records. We do not store card credentials or Wise passwords.
- Platform activity, device/browser information, security data, cookies, audit events, integrations, and diagnostics.
- Relationship work, tasks, outcomes, meetings, approved memories, AI conversations, and human-approved AI actions.
03
Identity verification
Layered verification establishes identity, readiness, security training, agreement acceptance, and payout alignment. Authorized reviewers store outcomes, timestamps, decisions, and safe references.
Raw documents, selfies, biometric information, ID numbers, birth dates, home addresses, private phones, sanctions details, and Wise emails are not shown to clients or placed in ordinary messages, analytics, AI prompts, or standard exports. Potential sanctions matches receive human review.
04
How we use information
- Provide accounts, matching, workspaces, support, billing, payouts, training, verification, communications, and security.
- Recommend matches and priorities, summarize work, improve workflows, prevent fraud, enforce agreements, fairly review concerns, resolve disputes, and comply with law.
- Improve analytics and AI using aggregated or de-identified information.
- Send essential email and text. Promotional messages require separate, withdrawable consent.
05
Concerns and review records
A concern record may include the report, category, affected workflow, dates, supporting material, immediate safeguards, responses, reviewer notes, findings, corrective actions, reconsideration, and resolution. Access is limited by role and need. We distinguish allegations from substantiated findings and do not use an unproven complaint as an automatic performance, pay, matching, or access decision.
We may restrict disclosure to protect another person’s privacy, safety, confidential information, legal rights, or an investigation. Security and privacy evidence may be preserved longer than ordinary relationship content when reasonably necessary for audit, dispute, fraud-prevention, insurance, or legal obligations.
06
AI and confidential information
Built-in AI may process client information for requested assistance. Providers may not use confidential client information to train general models and should retain it only as necessary for service, legal, or security needs.
Important AI assistance may be logged while excluding confidential content where possible. Consequential actions require human approval. Deletion requests remain subject to security, audit, legal, and financial retention.
07
Disclosure and international processing
We disclose information to assigned relationship participants, operational vendors, advisers, and authorities as needed to provide service, comply with law, protect safety, investigate fraud, or enforce agreements. We do not sell personal information or share it for cross-context behavioral or targeted advertising.
Data may be processed in the United States and other countries where providers operate, subject to applicable safeguards. We may notify users of legal requests when legally permitted and practical.
08
Cookies
Essential cookies support authentication, security, preferences, and operation. NextTeammate uses privacy-conscious analytics that honors browser Do Not Track settings and Google Analytics, which may use analytics cookies to measure site usage. We do not currently use advertising cookies. Browser controls can block or remove cookies, although blocking essential cookies may prevent sign-in or other platform functions.
09
Retention
Account data is generally retained one year after closure. Legal, tax, financial, payout, fraud-prevention, security, audit, dispute, backup, and shared records may be retained longer as necessary or required, then deleted or de-identified.
10
Rights and choices
Request access, correction, deletion, or applicable portability at hello@nextteammate.ai. We may verify identity and limit requests to protect privacy, prevent fraud, preserve security, or comply with law. We aim to respond within 30 days, subject to permitted extensions.
Users may withdraw marketing consent, use browser cookie controls, update information, and appeal certain decisions. Rights vary by location and are not waived by this policy.
11
Security, adults, and changes
We use role-based access, appropriate encryption, audit logs, vendor controls, and incident response, but no system is perfectly secure. Users must report suspected incidents within 24 hours; legally required breach notices will be provided.
The service is for adults 18 and older. We may update this policy; continued use is acceptance except where law requires notice or renewed consent. Contact hello@nextteammate.ai or Nils Smith Solutions LLC, 67 West St., Suite 401, Brooklyn, NY 11222.